At its simplest, cleaning a carpet is about extending its life. Dirt particles and other impurities don’t merely sit on the surface but are embedded in the pile of the rug, cutting and damaging the fibers themselves. Vacuuming is a normal method for cleaning the surface of your rug, but over time dirt and dust particles from everyday use get embedded into the roots of the fibers. Depending on the use of your rug will determine how often you would have it professionally cleaned. Cleaning your rug should be done as often as once a year or every 3 to 5 years depending on its use. A common way to check if your rug needs to be cleaned is to simply lift up a corner and give the back of the rug a swift kick, if you see a dust cloud come out of the pile then you should consider cleaning your rug (NOTE: some dust and wool fibers are normal). In any case, if in doubt, contact a reputable local rug cleaning and restoration specialist to physically examine your rug to determine the necessary course of action to protect your investment.  

Using a high-grade vacuum cleaner plays a very important role in maintaining the look of your rug. When needed, vacuum thoroughly, preferably using a vacuum without a beater bar, and always try to vacuum in the direction of the pile and not against it. This prevents your carpet from becoming damaged by keeping dust and dirt particles from sinking to the foundation of your rug. Never run the vacuum over the fringes of any rug, doing so can damage the fringe resulting in the rug needing to be repaired.

• Vacuuming Bamboo Silk/Viscose Rugs: 

  If you have a rug that is 100% bamboo silk/viscose it is highly recommended that you use a carpet sweeper to clean your rug instead of a vacuum. If you choose to vacuum your rug, it is best to do so with your vacuum set at the lowest power setting, and do not use your beater bar/power brush.

Quick action is needed when you accidentally spill anything on your rug.

• If any liquid is spilled on your carpet use a clean cloth and blot and absorb as much of the liquid as you can.
• Be careful, and do not rub the liquid into the rug, doing so can make it more difficult for the stain to be completely removed.
• Mixing together water, white vinegar, and mild detergent, apply a small amount of the solution to the stained area. Using a clean cloth, blot and absorb any remaining moisture.

When in doubt always contact a reputable local rug cleaning and repair specialist.

It is natural for wool rugs to shed, some more than others, especially if the rugs are brand new. This is mostly seen on hand-tufted and machine-made rugs, but hand-knotted rugs are no exception. Over time the shedding will diminish with regular vacuuming, this is not a defect of any rug.

A common concern about rugs is sprouting or (pop-ups). Usually seen in newer rugs, the yarn woven in these rugs is over-spun to give them a unique look. This is indicative of the process and enhances the rug’s character with use. In case of sprouting, DO NOT pull the yarn, but simply trim the extra yarn with scissors to match the pile height of the rug. This is not a defect.

When rugs are shipped out to customers they are folded and rolled tightly then wrapped. This can cause creases and kinks in the rugs. These are not damages or imperfections in the rugs. Over time, with regular use, the creases and kinks will recede. To help this process you can:

• Reverse roll the rug to even out the creases.
• Use something heavy but safe to place on the creases.
• Use good rug padding which will help the carpet lay flat.
• These creases and kinks usually flatten out by themselves, just allow some time for the rug to settle.